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FAQs

Frequently Asked Questions

WHERE ARE MY ITEMS BEING SHIPPED FROM?

Items are being shipped out fromWarehouses in the USA. We usually ship out your items within 3 - 6 hours or next business day depending on the time you ordered. Some Items are located in Different Warehouses, so if you order 2  or more different products very likely you will get2 or more tracking numbers from us, and items arrived at your place separately.

I JUST ORDERED.WHEN WILL IT ARRIVE?

Item Shipping Time USA is about 3 – 8 Business Days Depending on the State You Live in.

If your order hasn’t arrived within the estimated delivery times, please contact our support team atSupport@ExplorationGadget.com  

I PLACED AN ORDER BUT I DIDN'T RECEIVE ACONFIRMATION EMAIL...WHAT'S GOING ON?

Confirmation of Order emails are sent for every order so make sure you provide a valid email address at checkout and make sure to check your SPAM folder to see if your confirmation email was sent there. 

I DON'T HAVE ATRACKING NUMBER, WHEN WILL I GET I?

You’ll receive an email with a tracking number once your order has shipped.

MYTRACKING NUMBER DOESN'T WORK.

It often takes up to 1- 2 Business days for the tracking information and the status of the shipment to correctly display.  Please be patient, your tracking information will eventually update and you will receive your order/s.

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