Please email us within 7 days of delivery to notify us of any manufacturer defects. We apologize for the inconvenience and we’ll make every possible effort to make sure you are satisfied with your purchase.
First, we would like to thank you for ordering from us but if for any reason you are not happy with an item you purchased from us, you may return it within 30 days of delivery
For product returns that areNOT a result of Manufacturing Defect, you will need to ship the item atyour own expense. All items should be
1628 S King Rd.
San Jose, CA 95122
The following guideline (s) apply to all returns:
request a return, please email us with your order # atSupport@ExplorationGadget.com and you will be issued a return authorization number (RA#). Your return authorization number must be clearly marked on all shipping labels and must be written on a note or your packing slip and placed inside the package.You (the customer) are responsible for return shipping costs.
Please consider using a trackable shipping service or purchasing shipping insurance. Neither we nor any of our manufacturers/suppliers/vendors guarantee that they will receive your returned item.
Once your return has been received and inspected, you will receive an email informing you whether your return has been accepted or denied. If your return has been accepted, a refund minus any restocking fees and shipping charges will be issued immediately. Denied returns may be sent back to you.
There is often some processing time before a refund is reflected in your account. Typically it takes 3 - 5 business days before your bank or credit card company officially posts your refund.
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